Terms of Service

By creating an account on, accessing, or otherwise using the website located at korallflow.com and all associated services (collectively, the “Service”), you agree to be legally bound by these Terms of Service (the “Terms”). These Terms constitute a binding agreement between you and Korall Flow, Inc.. If you do not agree to all of these Terms, you must not access or use the Service.

These Terms are effective as of the date you first access or use the Service, or the date you accept them by creating an account, whichever occurs first. You represent and warrant that you are at least sixteen (16) years of age or the age of majority in your jurisdiction, whichever is greater. If you are accepting these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind that entity to these Terms, and “you” as used herein shall refer to that entity.

Korall Flow is an AI-powered data integration and transformation platform. The Service enables you to connect data sources — including uploaded files, REST APIs, Google Sheets, relational databases, SFTP servers, and cloud storage providers — describe the desired transformation in plain English, and have artificial intelligence generate Python transformation code on your behalf. You may review, edit, and approve the generated code before execution. Pipelines can be scheduled for automated, recurring execution on a cadence you define.

The Service is offered across multiple subscription tiers: Free (no charge), Starter ($49/month), Pro ($99/month), and Enterprise (custom pricing). Each tier provides different quotas for pipeline runs, active connectors, data retention periods, and access to advanced features. Details of current plan limits are published on the pricing page and may be updated from time to time.

To use most features of the Service, you must register for an account. When registering, you agree to provide accurate, current, and complete information and to update that information promptly if it changes. You are solely responsible for maintaining the confidentiality of your account credentials, including your password and any API keys associated with your account.

If your workspace administrator requires multi-factor authentication (MFA), you must enable it before accessing workspace resources. You agree to notify us immediately at admin@korallflow.com if you become aware of any unauthorized access to or use of your account. Each account is intended for use by a single individual. Sharing credentials or maintaining shared accounts is prohibited. We reserve the right to suspend or terminate accounts that contain inaccurate information or that we reasonably believe are being shared among multiple individuals.

Workspaces are the organizational unit within Korall Flow. The workspace owner controls membership and assigns roles to team members. Available roles include Owner, Admin, Editor, and Viewer, each with defined permissions governing access to pipelines, connectors, execution logs, and workspace settings.

The workspace owner is responsible for the conduct of all invited members within the workspace. This includes ensuring that members comply with these Terms and any applicable data protection obligations. Enterprise tier workspaces may configure SAML-based single sign-on (SSO) and SCIM-based user provisioning for centralized identity management. Workspace owners are responsible for configuring access policies appropriate to their organization's security requirements.

The Service is provided for lawful business data automation purposes. You represent and warrant that you have ownership of, or the necessary authorization to process, all data that you upload to, transform within, or export from the Service. You must also have proper authorization to connect any third-party system to the Service.

The following activities are expressly prohibited:

• Processing, transmitting, or storing content that is illegal, fraudulent, defamatory, or that infringes on the rights of any third party.
• Attempting to circumvent, disable, or otherwise interfere with the Service's security controls, authentication mechanisms, or access restrictions.
• Reverse engineering, decompiling, disassembling, or otherwise attempting to derive the source code or underlying algorithms of the platform.
• Automated scraping, crawling, or harvesting of Service content or data, except through documented and authorized API endpoints.
• Generating excessive or disproportionate system load that degrades the Service for other users.
• Using the Service to build a competing product or service, or to benchmark the Service for competitive purposes without our prior written consent.
• Sharing, lending, or transferring account credentials to any third party.
• Uploading files or code that contain viruses, trojans, malware, or other harmful components.

You are solely responsible for ensuring your use of the Service complies with all applicable data protection and privacy laws, including but not limited to the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and any other applicable local, state, national, or international regulations governing the data you process through the Service.

You retain all rights, title, and interest in and to any data you upload to, transform within, or export from the Service (“Customer Data”). Korall Flow claims no ownership of Customer Data, your pipeline configurations, or the outputs produced by your transformations.

By using the Service, you grant Korall Flow, Inc. a limited, non-exclusive, royalty-free license to access, process, transmit, and temporarily store your Customer Data solely for the purpose of providing, maintaining, and improving the Service. This license terminates automatically when you delete your data or your account, subject to our data retention obligations described in Section 11.

Korall Flow, Inc. retains all intellectual property rights in and to the Service, including the platform software, user interface, documentation, APIs, underlying technology, machine learning models (excluding customer data used to train them), trade secrets, trademarks, and all related intellectual property. Nothing in these Terms grants you any right, title, or interest in the Service beyond the limited right to use it in accordance with these Terms.

The Service uses third-party large language model providers — including Anthropic Claude, Google Gemini, AWS Bedrock, and OpenAI — to generate transformation scripts and pipeline logic based on your plain-English descriptions. You own the AI-generated transformation code produced through your use of the Service.

However, you acknowledge and agree that you are solely responsible for reviewing, testing, and validating all AI-generated code before deploying it in any production environment or applying it to sensitive data. We make no representations or warranties regarding the correctness, completeness, security, or fitness for any particular purpose of AI-generated outputs. AI-generated code may contain errors, produce unexpected results, or fail to handle edge cases in your data.

You should maintain appropriate testing, code review, and quality assurance processes for all pipeline logic, whether AI-generated or manually authored. Korall Flow shall not be liable for any damages resulting from your reliance on AI-generated outputs without adequate validation.

The Service integrates with third-party platforms and services, including but not limited to Google Workspace, Amazon Web Services (AWS), Microsoft Azure, Stripe, and various database and cloud storage providers. When you connect a third-party service to Korall Flow, you are responsible for ensuring your use complies with that service's terms of service, acceptable use policies, and any applicable API usage limits.

OAuth tokens, API keys, and other credentials used to authenticate with third-party services are stored in encrypted form using industry-standard encryption. These credentials are never exposed in pipeline logs, execution outputs, or generated scripts.

We are not responsible for outages, API changes, deprecations, rate limiting, or data handling practices of third-party services. Changes made by third-party providers may affect the functionality of your pipelines, and you are responsible for monitoring and updating your integrations accordingly.

The Free tier is available at no charge and includes up to 50 pipeline runs per month, 3 active connectors, and 7 days of execution history retention. Paid subscription plans (Starter and Pro) are billed monthly through Stripe. Plan limits on runs, connectors, and data retention are enforced at the workspace level.

If your usage exceeds the limits of your current plan during a billing cycle, we may throttle pipeline execution or temporarily suspend automated runs until the next billing period begins or you upgrade to a higher tier. We will make reasonable efforts to notify you before or promptly after any such throttling.

We reserve the right to change pricing for any plan with at least thirty (30) days advance notice. Such notice will be provided via email to the workspace owner's registered email address. If payment for a paid plan fails and remains unresolved for fourteen (14) calendar days, your workspace may be downgraded to the Free tier, which may result in loss of access to features and data beyond Free tier retention limits.

All fees are non-refundable except as expressly required by applicable law. Fees do not include applicable taxes, levies, or duties, which you are responsible for paying where required.

We use commercially reasonable efforts to maintain the availability and reliability of the Service. However, no guaranteed service level agreement (SLA) is provided for workspaces on the Free, Starter, or Pro tiers. Enterprise customers may negotiate a separate SLA as part of their contract.

Scheduled maintenance will be performed with reasonable advance notice where practicable. We reserve the right to modify, suspend, or discontinue any feature of the Service at any time, with notice provided where feasible. We are not liable for any downtime, data loss, or service interruptions caused by factors beyond our reasonable control, including but not limited to internet outages, third-party service failures, natural disasters, or acts of government.

Pipeline execution data, including run logs and output previews, is retained according to your workspace's active subscription tier: 7 days for Free, 30 days for Starter, 90 days for Pro, and 365 days for Enterprise. Data beyond the retention window for your tier is automatically purged.

You may request full account deletion at any time by sending a written request to admin@korallflow.com. Upon receiving a valid deletion request, we will remove all personal data, workspace data, pipeline configurations, and stored credentials within thirty (30) calendar days, except for records we are required by law to retain, such as billing records and transaction histories needed for tax or legal compliance.

You are responsible for exporting any data you wish to preserve before requesting account deletion. Once deletion is complete, your data cannot be recovered.

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. KORALL FLOW, INC. DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

IN NO EVENT SHALL KORALL FLOW, INC., ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF DATA, LOSS OF REVENUE, LOSS OF PROFITS, LOSS OF BUSINESS OPPORTUNITIES, OR COST OF PROCUREMENT OF SUBSTITUTE SERVICES, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF OR INABILITY TO USE THE SERVICE, REGARDLESS OF THE THEORY OF LIABILITY (CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE), EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR YOUR USE OF THE SERVICE SHALL NOT EXCEED THE TOTAL AMOUNTS YOU HAVE ACTUALLY PAID TO KORALL FLOW, INC. IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM. IF YOU HAVE NOT PAID ANY FEES, OUR MAXIMUM LIABILITY SHALL BE FIFTY U.S. DOLLARS ($50.00).

You are responsible for maintaining independent backups of all source data and pipeline configurations. Some jurisdictions do not allow the exclusion or limitation of certain warranties or liabilities, so the above limitations may not apply to you to the extent prohibited by applicable law.

You agree to indemnify, defend, and hold harmless Korall Flow, Inc., its officers, directors, employees, agents, affiliates, and licensors from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees and legal costs) arising out of or related to: (a) your Customer Data or any content you process through the Service; (b) your use or misuse of the Service; (c) your violation of these Terms or any applicable law or regulation; or (d) your violation of any rights of a third party, including intellectual property rights, privacy rights, or contractual rights.

We reserve the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify us, and you agree to cooperate with our defense of such claims. You will not settle any claim without our prior written consent.

Either party may terminate these Terms at any time. You may terminate by deleting your account through the Service or by submitting a written request to admin@korallflow.com. We may suspend or terminate your access to the Service immediately and without prior notice if we reasonably determine that you have materially breached these Terms, engaged in illegal activity using the Service, or failed to pay applicable fees after the grace period described in Section 9.

Upon termination, your right to access and use the Service ceases immediately. Your data will be handled in accordance with the retention and deletion policies described in Section 11. The following sections shall survive termination of these Terms: Section 6 (Customer Data & Intellectual Property), Section 12 (Limitation of Liability), Section 13 (Indemnification), Section 15 (Governing Law & Disputes), and Section 17 (Miscellaneous).

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, United States of America, without regard to its conflict of law provisions. Any dispute, claim, or controversy arising out of or relating to these Terms or the breach, termination, enforcement, or interpretation thereof shall be resolved through final and binding arbitration administered in accordance with established commercial arbitration rules. The arbitration shall be conducted in the English language.

Each party shall bear its own costs and attorneys' fees in connection with any arbitration proceeding, unless the arbitrator determines that an award of costs to the prevailing party is warranted. You agree that any arbitration or claim shall be brought solely in your individual capacity and not as a plaintiff or class member in any purported class, consolidated, or representative proceeding. The arbitrator may not consolidate claims or preside over any form of class or representative proceeding.

If the arbitration provision of this section is found to be unenforceable for any reason, you and Korall Flow, Inc. agree that any disputes shall be brought exclusively in the state or federal courts located in the State of Delaware, and both parties consent to the personal jurisdiction of such courts.

We reserve the right to modify these Terms at any time. When we make material changes, we will provide at least thirty (30) days advance notice before the changes take effect. This notice may be delivered via email to the address associated with your account or through an in-product notification within the Service.

Your continued use of the Service after the effective date of any modified Terms constitutes your acceptance of the changes. If you do not agree with the modified Terms, you must stop using the Service and delete your account before the changes take effect. The “Last updated” date at the top of this page indicates when these Terms were most recently revised.

Entire Agreement. These Terms, together with the Privacy Policy and any order forms or enterprise agreements entered into between you and Korall Flow, Inc., constitute the entire agreement between you and Korall Flow, Inc. regarding your use of the Service and supersede all prior or contemporaneous agreements, representations, warranties, and understandings, whether written or oral.

Severability. If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable while preserving the original intent.

No Waiver. Our failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver of that right or provision. Any waiver must be in writing and signed by an authorized representative of Korall Flow, Inc..

Assignment. We may assign or transfer our rights and obligations under these Terms, in whole or in part, at any time without notice or your consent. You may not assign or transfer these Terms or any of your rights hereunder without our prior written consent, and any attempted assignment without such consent shall be void.

Headings. Section headings are included for convenience of reference only and shall not affect the interpretation or construction of these Terms.

No Agency. Nothing in these Terms shall be construed to create an agency, partnership, joint venture, or employment relationship between you and Korall Flow, Inc.. Neither party has the authority to bind the other or to incur obligations on the other's behalf.

If you have questions about these Terms, please contact us:

Korall Flow, Inc.
Email: admin@korallflow.com

For formal legal notices, please send an email to admin@korallflow.com with the subject line “Legal Notice.” Legal notices are deemed received on the business day following the date of transmission.